GLOBOTRONIX
Domestic U.S. Retail & International TermsReturns & refunds.
15-day eligible U.S. retail returns.
We sell new, open-box, refurbished and used electronics. Return eligibility depends on the product's condition, the reason for return and the type of transaction.
Domestic U.S. Retail
15-day return policy
For eligible U.S. retail purchases, contact us within 15 calendar days after delivery to request a return. Return authorization is required before shipping an item back.
New / Factory-Sealed Products
For a change-of-mind return, the original manufacturer factory seal must remain intact and the item must be unused, unactivated and unregistered. Opening the factory seal makes a new product ineligible for a voluntary change-of-mind return. This does not limit applicable remedies for defective, damaged, incorrect or materially misdescribed goods.
Open-Box, Refurbished & Used Products
Eligible items may be returned for a change of mind within 15 calendar days of delivery if they are returned in substantially the same condition as received, with all included components and accessories. Cosmetic wear or limitations disclosed in the listing are part of the purchased condition.
Defective, Incorrect or Shipping-Damaged Retail Orders
Contact us promptly with your order number, photos and relevant details. Keep packaging if the shipment arrived damaged. After verification, Globotronix will offer an appropriate remedy, such as a refund or replacement where available, and cover reasonable applicable return shipping. This policy does not restrict rights provided by law.
Return Shipping & Fees
Customers pay return shipping for eligible change-of-mind returns. Globotronix covers reasonable return shipping for verified defective, damaged or incorrectly shipped retail items. We charge no restocking fee (0%). Original outbound shipping charges for voluntary returns are generally not refundable, except where required by law or otherwise agreed.
Return Inspection
Returned products are inspected for product identity, serial number, condition, components, accessories and account or activation locks. Customer-caused damage, missing parts, product substitution or significant deterioration may affect eligibility or refund amount, to the extent permitted by law. Back up and remove personal data and sign out of device accounts before returning electronics.
Refund Timing
After a return is received, inspected and approved, Globotronix aims to issue the refund to the original payment method within 5 business days. Banks and payment providers may take additional time to post the funds. Applicable legal deadlines take precedence.
Exchanges & Replacements
We do not offer direct exchanges for change-of-mind returns; customers may return an eligible item and place a new order. For verified defective or incorrect items, a replacement may be offered where available.
Return Authorization
Request authorization using the form below or by emailing info@globotronix.com. Do not ship an item before receiving instructions. After authorization, please dispatch the return within 7 calendar days unless otherwise instructed or required by law. Original packaging is preferred but not mandatory; include all supplied accessories and components.
Auction Purchases
Auction items are sold AS-IS
Auction listings disclose the offered item's condition and any known defects, including items described as non-working or for parts only.
Final Sale
Auction purchases are AS-IS and final sale. Globotronix does not voluntarily accept returns, refunds or exchanges for auction purchases. A defect or non-working condition expressly disclosed before bidding is not grounds for a voluntary refund. Buyers must review the listing, photographs and disclosed condition before placing a bid. Nothing in this policy excludes remedies for fraud, material misrepresentation or other rights that cannot lawfully be waived.
International, Export & Wholesale
Separate transaction terms
International/export transactions are separate from domestic U.S. retail purchases and may be subject to additional written terms.
International & Export Orders
Unless expressly agreed otherwise in writing for a particular transaction, products sold for international shipment or export are AS-IS and final sale after release for shipment. Buyers should arrange desired inspection or testing before release. After release for export, no voluntary return, refund, exchange, repair or replacement is provided unless separately agreed in writing. This does not exclude liability for knowing material misrepresentation or rights that cannot legally be waived.
Wholesale & Special Orders
Wholesale, bulk, sourcing and other commercial transactions may have separate inspection, acceptance, cancellation, return and warranty terms in their quotation, invoice or written purchase agreement.
Domestic U.S. Retail
Start a Return
Submit a request for an eligible U.S. retail order. Submission does not itself authorize a return.
Prefer email? Contact info@globotronix.com.
Questions about a return?
Have your order number ready and contact our team.
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