GLOBOTRONIX
Domestic U.S. Retail & International Terms
Returns & refunds.
15 days domestic. AS-IS after export release.
Globotronix sells New, Open Box, Refurbished, and Used laptops, computers, electronics, and accessories. Return eligibility depends on product condition, reason for return, product-specific disclosures, and whether the transaction is a domestic U.S. retail purchase or an international/export transaction.
International and export transactions are AS-IS and Final Sale after release for shipment, unless expressly agreed otherwise in writing.
Once a New product's seal is opened, buyer-remorse returns end
This never affects your rights if the product is defective, damaged in transit, incorrectly shipped, or materially misdescribed.
15-Day Domestic Window
From delivery, on eligible retail items.
Full Inspection First
Serial number and condition checked.
Defective? Covered
Return shipping on us for our mistakes.
Export = AS-IS Final Sale
Inspect before release, not after.
Domestic U.S. Retail
Returns for U.S. retail purchases
Unless otherwise stated on the product page or applicable transaction documentation, eligible domestic U.S. retail purchases may be returned within 15 calendar days from the date of delivery. A return request must be submitted within the applicable return period.
NEW / FACTORY-SEALED PRODUCTS
A New or Factory-Sealed product may be returned for a voluntary change of mind within the applicable return period only when the original manufacturer factory seal remains intact; the product has not been opened, activated, used, or registered; and original packaging, accessories, documentation, labels, and other included items are returned. Once the factory seal has been opened, a New product is no longer eligible for a voluntary buyer-remorse return. This restriction does not eliminate applicable rights or remedies for products that are defective, damaged in transit, incorrectly shipped, materially misdescribed, or otherwise subject to rights that cannot lawfully be excluded.
OPEN BOX PRODUCTS
Eligible Open Box products may be returned within 15 calendar days of delivery if returned in substantially the same condition in which received and with the accessories and components originally supplied. Open Box does not mean original manufacturer packaging is included. Cosmetic, packaging, or accessory differences disclosed before purchase are part of the advertised condition.
REFURBISHED PRODUCTS
Eligible Refurbished products may be returned within 15 calendar days of delivery if returned in substantially the same condition in which received, together with included accessories and components.
USED PRODUCTS
Eligible Used products may be returned within 15 calendar days of delivery if returned in substantially the same condition in which received. Previously disclosed cosmetic wear, marks, scratches, imperfections, or other condition characteristics are not defects merely because the product is not cosmetically equivalent to a New product.
DEFECTIVE / INCORRECT / SHIPPING-DAMAGED PRODUCTS
For a domestic retail product believed defective upon receipt, contact Globotronix within the applicable return period. We may request order information, model, serial number, photographs, video, diagnostic information, or reasonable troubleshooting. If Globotronix ships a materially incorrect product, contact us promptly. After verification, we will provide instructions and, where applicable, return shipping at no cost. For shipping damage, keep the product, carton, internal packaging, shipping label, and accessories; take clear photographs; and contact Globotronix promptly. Do not discard packaging while the claim is being reviewed.
RETURN SHIPPING
For eligible voluntary change-of-mind domestic returns, the customer is generally responsible for return shipping unless Globotronix agrees otherwise. For verified defective, damaged, or incorrectly shipped merchandise, Globotronix will provide or reimburse appropriate return shipping where required. Original outbound shipping charges are generally non-refundable for voluntary returns except where otherwise stated or required by law.
RETURN INSPECTION
Returned products are subject to inspection, including serial number, identity, physical condition, accessories, components, and security/activation locks. To the extent permitted by law, a return may be refused or a refund appropriately reduced for customer-caused damage; missing products, parts, or accessories; product substitution; serial-number swapping; altered or mismatched serial numbers; misuse; active passwords or locks; material deterioration beyond reasonable inspection; or damage/failure caused by unauthorized modification, alteration, repair, installation, or servicing. Merely having a product inspected, opened, serviced, or repaired by another party does not by itself automatically eliminate otherwise applicable rights.
CUSTOMER DATA
Before returning a device, back up important data, remove personal information, sign out of accounts, disable device-location services where necessary, and remove passwords/activation/account locks. Returns, repairs, resets, or replacements may erase data.
RETURN AUTHORIZATION & REFUNDS
Customers should obtain return instructions before sending merchandise back. Authorization does not guarantee a refund; inspection applies. Approved refunds are generally issued to the original payment method. Financial institutions may require additional time to post refunds.
FINAL SALE
Certain products or transactions may be designated Final Sale where permitted by law and disclosed before purchase. Final Sale does not eliminate rights that cannot lawfully be excluded.
Return Eligibility at a Glance
15
Domestic U.S. retail return window, from delivery.
$
Refund to original payment method after inspection.
0
International/export sales: no post-release return unless agreed in writing.
Domestic retail and international/export transactions are governed by different terms. Check which applies to your order before assuming a return right.
International, Export & Wholesale
International sales are AS-IS after release
Unless Globotronix expressly agrees otherwise in writing for a specific transaction, products sold for international shipment or export outside the United States are AS-IS, Final Sale, and are not covered by the standard Globotronix domestic retail return policy.
INTERNATIONAL & EXPORT SALES
International/export buyers should arrange any desired inspection, testing, or verification before products are released for shipment/export. Subject to Globotronix approval and reasonable logistical requirements, inspection may be performed by the buyer, buyer's authorized representative, freight forwarder, independent inspection company, or another approved representative. Once agreed inspection is completed, or the buyer declines or waives available pre-shipment inspection, and merchandise is released for international shipment/export, Globotronix does not provide a post-export return, exchange, credit, repair, or replacement unless expressly agreed in writing for that transaction. Nothing here eliminates liability for knowing material misrepresentation or rights that applicable law does not permit the parties to exclude.
WHOLESALE & SPECIAL ORDERS
Wholesale, bulk, sourcing, and other commercial transactions may have transaction-specific return, inspection, cancellation, DOA, and acceptance terms in the quotation, invoice, purchase agreement, inventory offer, or other written transaction documentation.
General Terms
Fraud, warranty, and your legal rights
FRAUD & RETURN ABUSE
Globotronix may reject fraudulent or abusive return activity including product substitution, serial-number swapping, component removal, intentional damage, false claims, returning a different product, or manipulation of return documentation.
MANUFACTURER WARRANTY
Manufacturer warranty is separate from this Returns Policy. New does not necessarily mean a full 365-day manufacturer warranty. Availability, duration, eligibility, geographic coverage, and service options vary. For international/export sales, Globotronix does not guarantee manufacturer warranty validity, transferability, or serviceability in the destination country.
LEGAL RIGHTS
Nothing in this policy is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded, restricted, or modified.
Domestic U.S. Retail Only
Start a Return
For eligible U.S. retail purchases. International/export buyers should contact us about pre-shipment inspection instead.
Prefer email? Reach us directly at info@globotronix.com.
FAQ
Questions customers ask
How long do I have to return a domestic order? +
Generally 15 calendar days from delivery for eligible U.S. retail purchases, subject to condition-specific rules.
Can I return an opened New product because I changed my mind? +
A voluntary buyer-remorse return for New/Factory-Sealed products generally requires the original manufacturer factory seal to remain intact. Rights for defective, damaged, incorrect, or materially misdescribed products remain as applicable.
Are international orders covered by this return policy? +
No. Unless expressly agreed otherwise in writing, international and export products are AS-IS and Final Sale once released for shipment, and are not covered by the domestic retail return policy.
What if my package arrived damaged? +
Keep the product, carton, packaging, label, and accessories, take photos, and contact us promptly. Don't discard anything while the claim is reviewed.
Can a return be refused? +
Yes, to the extent permitted by law, if there's customer-caused damage, missing parts, serial-number tampering, active locks, or unauthorized repairs.
Need help with a return?
Have your order number ready and reach out — we'll walk you through eligibility.