GLOBOTRONIX
Domestic 30-Day Coverage & International Terms
Warranty policy.
Days 0-15 return. Days 0-30 warranty. Both from delivery.
For eligible domestic U.S. retail purchases, Open Box, Refurbished, and Used products generally include a 30-Day Globotronix Limited Warranty beginning on the date of delivery — separate from, and running alongside, your 15-day return window.
International and export products do not include the Globotronix Limited Warranty and are sold AS-IS, Final Sale, unless expressly agreed otherwise in writing.
The 30-day warranty runs from delivery, not after your return window
Day 0 is delivery. Days 0-15 is your eligible return period. Days 0-30 is your eligible Globotronix Limited Warranty. They overlap — the warranty doesn't wait for the return period to end.
30-Day Limited Warranty
On eligible Open Box, Refurbished, Used.
Repair, Replace, or Refund
Whichever fits the eligible claim.
Hardware Failures Covered
Under normal use, during the window.
Export = No Globotronix Warranty
AS-IS unless agreed in writing.
Domestic U.S. Retail Warranty
Coverage by condition
New: No Globotronix Limited Warranty unless expressly stated. Remaining manufacturer warranty, if any. Open Box: 30-Day Globotronix Limited Warranty, plus remaining manufacturer warranty if applicable. Refurbished and Used: 30-Day Globotronix Limited Warranty unless otherwise expressly disclosed.
Day 0
Delivered
Delivered
Days 0–15
Return window
Return window
Days 0–30
Globotronix Limited Warranty
Globotronix Limited Warranty
WHEN THE 30-DAY WARRANTY BEGINS
The 30-Day Globotronix Limited Warranty begins on the date of delivery. It does not begin after the 15-day return period. Day 0: Product delivered. Days 0-15: Eligible domestic retail return period. Days 0-30: Globotronix Limited Warranty for eligible Open Box, Refurbished, and Used products. The return policy and warranty are separate.
What's Covered
Coverage, exclusions, and batteries
WHAT THE GLOBOTRONIX LIMITED WARRANTY COVERS
Qualifying hardware failures that prevent an eligible product from substantially functioning as represented under normal use during the warranty period. Depending on circumstances, Globotronix may repair the product, replace it with the same or reasonably comparable product, or refund the applicable purchase price.
WHAT IS NOT COVERED
To the extent permitted by law: accidental/customer-caused physical damage; drops/impacts; cracked displays caused after delivery; liquid/moisture damage; fire, excessive heat, or external causes; abuse, neglect, misuse; damage or failure caused by unauthorized modification, alteration, repair, installation, or servicing; damage from incompatible accessories; customer-created passwords/security locks; viruses/malware; customer-installed software problems; OS/software compatibility issues not caused by covered hardware failure; data loss; theft/loss; normal cosmetic wear; disclosed cosmetic conditions; or other specifically disclosed conditions. The mere fact another person inspected, opened, serviced, or repaired a product does not automatically eliminate coverage. The exclusion applies where that work caused or contributed to the claimed damage or failure, subject to applicable law.
BATTERIES
Rechargeable batteries are consumable components. Capacity changes with age, cycles, previous use, storage, temperature, charging practices, and usage. Unless a specific battery-health percentage, capacity, or runtime is expressly stated, battery runtime/capacity may vary, especially for Open Box, Refurbished, and Used products. Normal age-related reduction is not itself a covered hardware defect. Specific written battery representations apply when made.
MANUFACTURER WARRANTY
Manufacturer warranty is separate from the Globotronix Limited Warranty. Coverage may vary by manufacturer, product, serial number, original warranty start date, distribution channel, country, service region, and manufacturer terms. New does not automatically mean 365 days remain. Where available, the customer submits and pursues manufacturer claims directly with the manufacturer or authorized service center.
WARRANTY CLAIMS
For eligible domestic claims, contact Globotronix within the warranty period. We may request order number, model, serial number, issue description, photos, video, diagnostic information, and reasonable troubleshooting. Submitting a claim does not guarantee a particular remedy.
CUSTOMER DATA & SERIAL NUMBERS
Repairs, resets, replacements, or troubleshooting may erase data. Back up important data before sending a product. Warranty applies only to the product originally purchased. Altered, removed, substituted, or mismatched serial numbers may result in denial where permitted by law.
International & Export Sales
No Globotronix warranty on export products
Unless expressly agreed otherwise in writing for a particular transaction, products sold for international shipment or export outside the United States do not include the Globotronix Limited Warranty. International/export products are sold AS-IS and Final Sale, subject to rights that cannot lawfully be excluded.
PRE-SHIPMENT INSPECTION
International buyers are responsible for arranging desired inspection, testing, or verification before merchandise is released for international shipment/export. Subject to approval and reasonable logistics, inspection may be by the buyer, authorized representative, freight forwarder, independent inspection company, or another approved representative. Inspection requirements should be agreed before shipment and may include quantity, model, serial numbers, specs, physical condition, basic functionality, packaging, and other agreed criteria. If the buyer elects not to conduct available pre-shipment inspection, the buyer accepts products based on the quotation, invoice, inventory list, photographs, testing information, condition disclosures, and transaction documentation. Once inspection is completed, or waived/declined, and merchandise is released for international shipment/export, no Globotronix post-export warranty, repair, replacement, return, or credit applies unless expressly agreed in writing.
MANUFACTURER WARRANTY ON EXPORT PRODUCTS
Globotronix does not guarantee manufacturer warranty will be valid outside the United States, transferable, recognized in the destination country, serviceable locally, or available for a particular serial number. International buyers should verify directly with the manufacturer before purchase if manufacturer coverage is important.
Your Legal Rights
What this warranty doesn't take away
LEGAL RIGHTS
This Limited Warranty provides specific contractual rights. Customers may have additional rights under applicable federal/state law. Nothing here excludes rights that cannot legally be excluded.
Domestic U.S. Retail Only
Start a Warranty Claim
For eligible Open Box, Refurbished, and Used products purchased within the U.S.
Prefer email? Reach us directly at info@globotronix.com.
FAQ
Questions customers ask
What is the Globotronix warranty? +
For eligible domestic U.S. retail purchases, Open Box, Refurbished, and Used products generally receive a 30-Day Globotronix Limited Warranty beginning on the delivery date. New products do not receive a Globotronix warranty unless expressly stated.
Is the 30-day warranty after the 15-day return period? +
No. Both begin from delivery. The eligible return period is generally Days 0-15; the eligible Globotronix Limited Warranty is Days 0-30.
Do New laptops always have a 365-day manufacturer warranty? +
No. Manufacturer warranty depends on the manufacturer, product, serial number, original warranty start date, distribution channel, and manufacturer terms.
Are international/export products covered by Globotronix warranty? +
No, unless Globotronix expressly agrees otherwise in writing for that specific transaction. International/export products are AS-IS and Final Sale.
Does manufacturer warranty work internationally? +
Not necessarily. Globotronix does not guarantee manufacturer warranty validity, transferability, recognition, or service availability outside the United States.
Having an issue with your device?
Have your order number ready and reach out — we'll walk you through your options.